MoveSafe Relocation

I am a female in 20's and their QA was not afraid to shame me emotionally and passively. Would highly recommend to AVOID.

I got a phone call from this company while I was looking to move from east coast to mid-west. It was very stressful process as I thought having broker company would help with actually getting stuff figured out with moving company, but no. I had to explain myself repeatly to both this company and the actual moving company (which I did like talking directly to the moving company than going through Movesafe). #1 QA is not afraid of pulling "oh I'm sorry you didn't read the fine prints when you signed the paper"... As I did, couldn't find where it was written, asked them to screenshot the part and send over, never responded and annoying. It was along the line of "please send me a screenshot stating that lower volume of items will be combined with other mover's truck" - whatever the reason maybe (prob cost related), it was not explictly stated, and when I called to understand/potentially speed up the moving process, the guy who called himself a QA said was "Oh it's on the paper, you just didn't read it".

Umm... Still waiting for the email response with screenshot.

Not only that, I couldn't get the actual follow up from Movesafe to a simple request as getting a form from the moving company due to damaged furniture during transit for claims. They did respond that they will get back to me, which they never did.

I re-followed up directly with the moving company after a few days, and they were able to help out, even how to submit the claim.

Only embarrassment and annoyance, blockage of communications experienced with this broker company.

Move size: Studio Service cost: $2232

I was referred to you by Katie and Pat Miller. Dave and Eric showed up on time. They were very careful and wrapped all my

furniture. They were so polite, professional and really great guys. They worked diligently to get the truck loaded by a certain time. I followed them to the location that my furniture was being unloaded. Everything was unloaded and put in the house carefully. Nothing was broken or scraped. The two of them are great guys, very friendly and I felt very happy to have them moving my things. I would give them a ten if I could. Thank you Dave and Eric so much. It was great meeting you and I will recommend you to others.

Move size: 4+ Bedroom Home Service cost: $750

We shopped around for days to find an affordable moving service. We were moving from California to Texas.

The original contract/quote was 3100$

1525 upfront

806 at pickup

806 at drop off

We paid for the upfront cost, and the day of the pick up, the moving company then added 2200$ extra to the bill.

Mattress covers (said we HAD to use theirs)

Too many stairs (14 of them)

Too far from the front gate/street (80 feet)

Boxes were “large” not medium

2 loose items not in boxes

Mirror was bigger than expected

Etc etc (the fees kept coming)

I had no choice but to pay it, as there was no time to change the plan. We reached out to the company, and they said “we will look into it”. Days passed, and it took the company 11 days to get us our stuff. They demanded 1268$ at drop off AND said it was going to be 450$ extra because they couldn’t get their 18 wheeler in the apartment gate.

They delivered multiple boxes with broken items.

None of these details were conveyed to us, and at every step they charged more and more and told us we couldn’t have our stuff without paying (holding it ransom)

Then when I expressed my concerns to the delivery team, they told me “all companies lie about the price because if we didn’t, you would have looked elsewhere”

The most scummy, unprofessional situation I’ve ever dealt with. DO NOT USE THIS COMPANY - but if you need to use movers, make sure your contract has all fees up front so you know what you’re paying.

Move size: 2 Bedroom Home Service cost: $5718

Original quote gave no indication of the cancelation policy.

When I was on the phone with Tyler the sales guy he had sent me a link to sign the quote that I was looking at and then they sent me another quote with the same price. He told me that nothing changed in the quote and then I shouldn’t worry and then I just needed to sign it and then I can cancel any time because I told him specifically that May not be able to move at the time that I had originally specified because it was dependent on a few moving parts . he reassured me over the phone while I was looking at the original quote that he sent me that nothing had changed and that they would allow me to cancel at any time. Well, once you sign the documentation all of a sudden you get a copy of the quote and that one has the cancellation policy on it. Well when you actually go to Kann, they want you to call them but then when you call them they want you to put it in writing and then you’re stuck in a loop of calling and putting things in writing. You also have to deal with them constantly calling you and trying to up charge you . Different phone calls from different people all trying to scam me out of different amounts. All from the same company. They are extremely rude after you sign the contract. And I mean EVERYONE is rude.

Move size: Studio Service cost: $1400

Where do I begin?

1. They sub contract all their moves. Our movers were 3 middle eastern men that couldn’t speak English.

2. The drivers got lost and I had to travel 1.5 hours to get them and bring them to my home.

3. Once they arrived at the house, they were incredibly rude to my wife and told her that there was too much stuff and that they wouldn’t be moving it.

4. Once they got done shouting at their boss (another middle easterner), they decided we would owe them $13,000. Their original quote WITH A DETAILED LIST OF ITEMS, was around $4,000. This was on TOP of the amount we had to pay Move Safe (around $4500). We settled on $6300 and they STILL did NOT take everything they were paid to take!!!

5. They then played basketball on my son’s basketball hoop and chose to stand around for 3 hours before they did anything. Then decided to come back the next day to fill the truck up.

6. Once they left the house with a full truck, they decided to change the plans and deliver next day. They texted me at 11:00pm and told me they would be in town at 4am and that they wanted to deliver early. I left work at noon the next day to meet them. They then told me they were a hours away. 4.5 HOURS LATER THEY SHOWED UP!

7. They unpacked the truck like they were in a huge hurry. Then bullied me into signing an insurance waiver. AT THIS POINT I JUST WANTED THEM TO LEAVE!

8. Once I began unpacking, I realized that they had picked up boxes that specifically said “DO NOT TOUCH, MOVER DO NOT TAKE! FRAGILE” Guess what, my wife’s snow globes, family heirloom glassware, ALL DESTROYED! SHATTERED! Irreplaceable items!

9. Now when I am trying to call back Movesafe to complain, they’ve left me on hold for 30 minutes so far!!!! DO NOT USE THIS COMPANY!!! SCAM ARTISTS!!!

Move size: 3 Bedroom Home Service cost: $10725

Let me start by saying that they are so customer-oriented over the phone that you fall into their trap. You are doomed if you do not have money to buy extra insurance.

According to the first person who sold me the service, the moving company would pack for me and then stage my furniture in the new house. After the worst moving experience I ever had, with most of my stuff broken or damaged, all they said was, "I'm sorry for your experience. You did not buy extra insurance; all we can give you is 150 dollars; that is our responsibility."

The movers we got were utterly unprofessional; they did not know how to pack anything. The TV boxes I paid for never made it, and by the way, they do not stage anything, so while watching in disdain my stuff getting out of that truck either broken or damaged, the movers told us they do not stage anything that those were promises from the broker to sell us the service.

Since then, Move Safe Relocation has stopped using those movers due to multiple complaints. However, they never took responsibility for connecting us with them nor offered anything to alleviate the financial burden and the emotional distress that this provided to my family. DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $8500

- Let’s get to the point quickly DO NOT USE MoveSafe Relocation under any circumstances.

They got one star because no stars was not an option we could select.

- This is very fresh in our minds since it happened hours ago and it has been both a painful and horrible experience

- This is the worst experience we have had with any vendor EVER and ultimately we didn’t let them move our furniture although they threatened us with not returning our deposit.

- It is important that you know this, They are a BROKERS! THEY ARE NOT MOVERS. They will make promises that the real movers will not keep.

- They will low ball your quote and raise it. They will hold you for ransom on the day of your move.

- We started at ~$12K, then it was ~$17K. When the real movers show up and did an actual inspection on our move day it was ~$25K. Somehow they underquoted the move by $13K?

- We did a walk through (my memory is a video walk through) that they promised was a very accurate method to get a quote. They said they have been doing this since Covid but our quote more than doubled from ~$12K to ~25K

- On the second walkthrough when they raised the price from ~$12K to ~17K this shoudl have been enough of an example that they have no idea how to create an accurate quote.

- Our understanding of brokers now is that they are a middle man to get the real movers engaged. Brokers do not have vehicles, they do not take possession of the goods, they do not assume responsibility for their quotes. It's now obvious that they purposely misled and low ball the quote since they don't have to live with it.

- It truly is bait and switch with them changing the price TWICE.

- MoveSafe (and others) told us in the beginning to make sure we used our credit cards. Disputing the charges was the only way to get your money back. Now they are threatening us that we cannot get a refund.

- We were told by MoveSafe the movers could use the boxes we had. This is completely false. Do not believe them. They are not the real movers.

- They initially said we needed 1 x 26-foot truck plus room in another 26-foot truck, then they said we needed a semi. With a semi truck everything would be loaded into one truck and quickly delivered to our home. This is when they raised the price from ~$12K to ~$17K. Ultimately, they sent two 26 ft trucks on the move day with the plan to fill one truck and partially fill the other.

- Ultimately, we cancelled the move. This has been very stressful, painful and difficult.

- My wife timed the resignation from her job for this move. Now we have the cost of the move plus the lost wages.

- Bottom line… DO NOT USE MoveSafe Relocation!! MoveSafe Relocation is a BIG SCAM. They will steal your money and you will regret it!!!

- We are not the only people that had problems MoveSafe Relocation increasing the cost of moving.

- We are not the only people that they mislead on the trucks that would move our home.

- If you are as foolish as we were do not forget to complain to the BBB @ https://www.bbb.org/file-a-complaint/0633-92032708/form

And more importantly at https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=29915140&id2=31588386&f=search%3D3%26CNS%3D1%26CN%3Dmovesafe%2Brelocation%26DOT%3D%26MC%3D%26Submit%3DSearch

Move size: 4+ Bedroom Home Service cost: $25000